Pollo Tropical
Top 81% Miami Fast Food · #72 of 565
The quick read
Among fast-food spots in Miami, this venue currently sits below the middle of its comparison group, and that reading is backed by a full-size, city-specific sample with no shortcuts, so the below-average standing should be read as solid evidence rather than a shaky or early signal.
How we read the evidence: There is no prior ranking history for this business, so a ranking change over time cannot be shown. There is not enough ongoing tracking data to assess stability or trend for this business.
Across platforms
The two review communities disagree here: this venue reads notably higher on Google than on Yelp.
Yelp ratings across Miami average 3.6. This venue's 2.0 on Yelp sits in the top 92% of Yelp-rated venues here.
Google: ★3.8 · fast-food spots average in Miami: ★4.0
Among Miami fast-food spots on Yelp: this venue ★2.0 vs. cohort average ★2.6
Platforms count and display reviews differently, so ratings are not directly comparable across them.
What diners mention
Busy hours
Peak demand is Wednesday at 13:00. Busiest day: Saturday.
Saturday
From public Google data · subject to change over time
Venue details
| Address | 11521 N Kendall Dr, Miami, FL 33176 |
|---|---|
| Phone | +1305-596-4775 |
| Website | www.pollotropical.com |
| Price level (self-described) | Budget-friendly |
| Category | Fast Food |
Self-reported by the business, not measured from diner spend.
Hours
| Friday | 10:00 AM-12:00 AM |
|---|---|
| Monday | 10:00 AM-12:00 AM |
| Sunday | 10:00 AM-12:00 AM |
| Tuesday | 10:00 AM-12:00 AM |
| Saturday | 10:00 AM-12:00 AM |
| Thursday | 10:00 AM-12:00 AM |
| Wednesday | 10:00 AM-12:00 AM |
As posted by the business; may not be current.
Official channels
Location
Comparisons
Based on Google reviews
| vs. Miami-Dade average | 3.8 · Below the Miami-Dade average (4.3) by 0.5 points |
|---|---|
| In the top 81% of 565 Fast Food | Top 81% |
Ranking: #72 in Miami
Appears in
Owner responsiveness
The business typically responds within ~5 days.
Last owner reply: July 17, 2026.
Based on the venue's most-voted reviews, not its full history.
Amenities
Self-reported by the business.
Price level (self-described): Budget-friendly
Rating distribution
| 5★ | 887 | 50% |
|---|---|---|
| 4★ | 312 | 18% |
| 3★ | 158 | 9% |
| 2★ | 88 | 5% |
| 1★ | 324 | 18% |
1,769 ratings total · 50% are 5-star
Methodology & refresh
Computed from public Google data · 1,769 reviews on Google · updates automatically. Additional public review sources join as their data comes online. Topic analysis is based on mention counts in review text, not star averages. The "rating distribution" layer reflects every review on the platform; the "lexicon analysis"/"AI analysis" layer is based on the sample of reviews actually analyzed. The average rating is measured against the Miami-Dade market average of 4.3 across 17,504 restaurants.
Last updated: 2026-07-18